FAQ

Find answers to our most frequently asked questions.

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What Kind of Photo Should I Provide?

For best results, choose a clear, well-lit photo where we can see your pet’s face and unique features.

Think: front-facing, eyes visible, taken in natural light.

If you’re unsure, upload your favorite — we’ll let you know if we need a different one.

Do I get a Preview Before you Finalize it?

Yes! We’ll send you a digital preview typically within about 3 business days to approve before anything is finalized.

You can even request small adjustments because we want you to love it!

What If I don't like the portrait?

We offer free revisions (within reason) to make sure we capture your pet’s personality just right.

You only approve the final portrait when you’re happy.

Who is making the portraits?

Every portrait is hand-illustrated by our team of real artists who are paid a fair living wage.

No auto filters, no AI shortcuts — just thoughtful, detailed work that celebrates your pet.

How long does it take to arrive?

Portrait creation & approval:
1–3 business days

Production (printing your product):
2–4 business days

Shipping:
U.S. & Canada: 4–9 business days
International: 7–15 business days

What if I have an issue with delivery?

Just reach out & we’ll help take care of it!

Whether it’s lost, damaged, or delayed, we’ll work with you to make it right.

Your hard earned money matters to us, too.

Can I include more than 1 pet in the design?

Yes! You can choose 1, 2, or 3 pets portraits.

Just select your option at checkout — our artists will place them in a fun way together.

Do you do cats, horses, rabbits, or other pets?

Absolutely! We love them all.
If they’re your best friend, we’ll draw them. 💛

How does my purchase help strays?

When you place an order, a portion of the profits goes directly toward feeding and caring for stray animals. We work with local feeders and rescue volunteers in the Philippines to provide food, safe shelter space, and support for medical care when needed.

Your purchase helps a real animal, in a real place, in a real moment.